Terms and Conditions

Hill & Vale Terms and Conditions

Welcome to Hill & Vale website terms and conditions for use. These are the terms and conditions on which we supply products to you.

When you place an order for goods or services promoted by Hill & Vale, it is assumed you have accepted our terms and conditions as governing your order. If you do not agree to all the terms and conditions specified here, you should not order from us.

If you have any questions or issues regarding the terms and conditions, please contact us on the information below; email: hello@hillvale.co.uk phone: +44 7932 055 682

Making a Purchase

The purchase of any product is not considered complete until we have accepted your offer to make a purchase. This acceptance is made when we confirm by email to you that your order has been dispatched. If some of your order cannot be dispatched due to low stock levels or product description error, we are not obliged to dispatch these additional products to you.

Order Cancellation

You may cancel your order by returning the goods and notice to us up to 14 days after the day the goods are received. All cancellations must be confirmed in writing. In the event of a valid cancellation no charge will be made and a refund issued together with the cost of packaging.  


The price of any products will be as quoted on our website and exclude delivery costs which will be charged in addition to the product cost. If deliveries are made outside of the UK then quotations will be provided separately based on prevailing exchange rates.


From receipt of your order and payment we aim to dispatch the goods within two working days. However, we will not be under any liability to you in respect of any failure to deliver within this time-scale or on any particular day or dates. Should we not be able to deliver within the above delivery dates, we will inform you and offer you the option of a refund.

Hill & Vale Customer Pledge

We are in this business to benefit you the customer (as well as the farmers) and so if you have any issue whatsoever or question regarding the integrity of our product, please notify us immediately so we can find a resolution for you.

If we receive any complaint from you, we will acknowledge this within 5 working days and work hard to resolve this issue as soon as possible after this date.  

Return of goods

If you do want to return products to us, then we will of course refund you the full fee for the purchase of the product(s) and delivery but will not be responsible for arranging or paying the return delivery cost.  

Legal Liability

Our liability for any losses you the consumer may suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you have purchased.

We do not exclude our liability to you where it is unlawful. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 9.2; and for defective products under the Consumer Protection Act 1987.

We are not responsible for business losses through indirect loss which happen as a side effect of the main loss or damage.

All contracts are exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them. These Terms and Conditions do not affect your statutory rights as a consumer.